Life Support Equipment

For households with members on life support equipment, our Life Support Program is critical.

To register, St. Thomas Energy requires a letter from your medical provider indicating that you have a medical condition that requires life support equipment. Once you have provided us with the medical letter, your name will be added to our list of Critical Customers, which is maintained within our Control Centre. It is a customer's responsibility to keep information about their medical needs and available back-up power accurate and up-to-date.

When St. Thomas Energy Inc. has a planned interruption to service, we endeavour to provide affected customers with ample notice to make alternate arrangements if required regarding their electricity needs. For unplanned interruptions such as emergencies, we do not always have an opportunity to provide the same type of notice. As soon as the cause of the problem is evaluated, we will give you an approximate restoration time so, if necessary, you can make alternate arrangements.

The Ontario Clean Energy Benefit (OCEB) provides eligible customers a 10 per cent rebate on the total cost of electricity charges related to electricity consumption on their bills including HST. This rebate will be in effect for five years until December 31, 2015. Effective September 1, 2012, the rebate for eligible customers will be limited to the first 3,000 kWh per month of consumption. However, there is an exemption from this limit for households in which persons who require medical equipment reside under the following circumstances:

1. A person who resides in the premises to which the eligible account relates uses medical
equipment which requires electricity for its operation.

2. The medical equipment referred to in above was prescribed by a health practitioner who is a
member in good standing of a health profession who is listed in Schedule 1 to the Regulated
Health Professions Act, 1991.

3. The cost or a portion of the cost, of the electricity used for the operation of the medical
equipment is included in the calculation of the base invoice amount for the consumer’s
eligible account.

4. The consumer gives the written notice described in Section 3.2(4) of the Ontario Clean
Energy Benefit Act, 2010 to the electricity vendor for the eligible account before July 1, 2016.

In order for us to determine your eligibility for an exemption from the maximum financial benefit and accurately calculate your bill, please complete and return this Form as soon as possible.

If you have any questions, you can contact our Customer Service Department at 519 631-5550, Monday to Friday from 8:30am to 4:30pm or via email at

Important Notice About Back-Up Power for
Life Support Equipment

Customers who require an uninterrupted source of power for life support equipment must provide their own back-up equipment for these purposes. Although we strive to provide a constant supply of electricity there are a number of reasons why the supply cannot be guaranteed including storms, motor vehicle accidents, equipment failure and system maintenance, just to name a few.