Life Support Equipment

For households with members on life support equipment, our Life Support Program is critical.

To register, St. Thomas Energy requires a letter from your medical provider indicating that you have a medical condition that requires life support equipment. Once you have provided us with the medical letter, your name will be added to our list of Critical Customers, which is maintained within our Control Centre. It is a customer's responsibility to keep information about their medical needs and available back-up power accurate and up-to-date.

When St. Thomas Energy Inc. has a planned interruption to service, we endeavour to provide affected customers with ample notice to make alternate arrangements if required regarding their electricity needs. For unplanned interruptions such as emergencies, we do not always have an opportunity to provide the same type of notice. As soon as the cause of the problem is evaluated, we will give you an approximate restoration time so, if necessary, you can make alternate arrangements.

If you have any questions, you can contact our Customer Service Department at 519 631-5550, Monday to Friday from 8:30am to 4:30pm or via email at contact@sttenergy.com.