Customer Service
519 631-5550
24/7 Emergency Response Only
519 631-0311
Convenience and service are hallmarks of our customer service philosophy at St. Thomas Energy Inc. As a result, we offer a variety of ways to make sure your payment is processed promptly. If you have any questions, you can reach our Customer Service Centre at 519 631-5550, Monday to Friday from 8:30am to 4:30pm or email contact@sttenergy.com
Our e-Care system provides customers with the opportunity to view account balances,payments and to update accounts 24-hours a day.
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St. Thomas Energy Inc. provides a Credit Card payment system powered by Paymentus Corporation. Paymentus accepts Visa or Master Card on line payments. For each payment you will receive a confirmation number and we will receive an instant notification of your payment and will post it to your account next business day. Please note that Paymentus charges a service fee for using this payment method. Beginning June 1st, 2013 a fee of $3.95 will be applied for each payment increment of $200. St. Thomas Energy Inc. does not retain any portion of the service fee.
Our automatic payment plan means you never have to worry again about forgetting to pay your bill and being faced with missed or late payment again.
Print and complete this form to enroll in this plan. Return the completed form to us by FAX to 519-631-4771 or mail to P.O. Box 460, St. Thomas, ON N5P 3V2
To arrange payment by credit card, dial:
1-866-418-0576
Be sure to have your payment information including; account number, credit card details and payment amount with you when you call. Beginning June 1st, 2013 a service fee of $3.95 will be applied to each payment increment of $200. Please note that St. Thomas Energy Inc. does not retain any portion of the service fee.
Please mail cheques to:
St. Thomas Energy Inc.
P.O. Box 460, 135 Edward Street
St. Thomas, ON N5P 3V2
Please include your account name and number along with the cheque.
For your own security, do not mail cash payments.
We accept all forms of payment from Monday to Friday from 8:30am to 4:30pm (excluding holidays) at our office.
135 Edward Street
St. Thomas, ON N5P 4A8
Cheque-only drop box location:
* 135 Edward St., St. Thomas
(Drop box location is available 24 hours a day, 7 days a week.)
For your own security, do not put cash payments in drop box.
Customer Service
519 631-5550
24/7 Emergency Response Only
519 631-0311