Billing and Payment

Billing:

Paperless eBilling

Paperless eBilling is now available! Customers must be a registered Customer Connect (free on-line account management tool) user to subscribe to eBilling. Subscribe today to view, manage and store your bills on-line. Go paperless!!

Customers who subscribe to paperless billing will no longer receive a paper bill in the mail. Instead, customers will receive an email notification when their bill is ready to view on-line along with the due date and amount due as part of the notification.

Our Customer | Connect system provides customers with the opportunity to view account balances, payments and to update accounts 24-hours a day.

Sign-Up for Customer | Connect »
Login to your account »

Billing Frequency:

St Thomas Energy customers are billed on a monthly basis.

Payment:

Convenience and service are hallmarks of our customer service philosophy at St. Thomas Energy Inc. As a result, we offer a variety of ways to make sure your payment is processed promptly. If you have any questions, you can reach our Customer Service Centre at 519 631-5550, Monday to Friday from 8:30am to 4:30pm or email contact@sttenergy.com

Methods of Payment:

Pay Online

Many financial institutions allow you to pay your bill over the internet. Contact your financial institution to sign up today. You will need to supply them with your 10 digit St Thomas Energy account number. For your convenience, we have compiled a list of financial institutions that offer on-line banking services, including bill payments, so you can pay your St Thomas Energy bill over the internet.

BMO
HSBC
Tangerine
Scotiabank
Royal Bank
TD Canada Trust
CIBC
Central Credit Union

Automatic Pre-Authorization Payment Plan

Our automatic payment plan means you never have to worry again about forgetting to pay your bill and being faced with missed or late payment again. You will still be issued a bill 19 days in advance so you can review the charges.

Print and complete this form to enroll in this plan. Return the completed form to us by FAX to 519-631-4771 or mail to P.O. Box 460, St. Thomas, ON N5P 3V2

Mail

Please mail cheques to:
St. Thomas Energy Inc.
P.O. Box 460, 135 Edward Street
St. Thomas, ON N5P 3V2

Please include your account name and number along with the cheque.
For your own security, do not mail cash payments.

In Person

We accept the following forms of payment, debit, cash, cheque, and money order all forms, Monday to Friday from 8:30am to 4:30pm (excluding holidays) at our office.

135 Edward Street
St. Thomas, ON N5P 4A8

Cheque-only drop box location:
* 135 Edward St., St. Thomas

(Drop box location is available 24 hours a day, 7 days a week.)
For your own security, do not put cash payments in drop box.

Credit Card Payments

Important Information on Fee-Based Credit Card Payments

Recently, St. Thomas Energy Inc. was notified that after March 31st, 2014 Visa Canada will disallow any credit card processing company in Canada from charging a convenience fee on Visa transactions. This means that, after March 31st, 2014, MasterCard will be the only credit card accepted by Paymentus (our third party provider) for payment of your St. Thomas Energy Inc. bill.

Those wishing to make a payment using MasterCard can continue to do so using our third party provider Paymentus' web-based payment system or by calling 1-866-418-0576. Payments will include a non-refundable service fee of $3.95 which is applied to each payment increment of $200. This fee is paid to the card processing agency, not St. Thomas Energy Inc..

Be sure to have your payment information including; account number, credit card details and payment amount at your finger tips. For each payment you will receive a confirmation number and we will receive an instant notification of your payment and will post it to your account next business day.

Online: Pay now with Credit Card

By Phone: 1-866-418-0576