Customer Information
- My Account eCare
- Pay your bill online via credit card
- Electricity Rates
- Municipal Water Rates
- Payment Options
- Conditions of Service
- Service Agreement
- Reading Your Meter
- Submit Meter Reading Online
- Low-Income Eligibility Confirmation Form
- Low Volume Consumer or Designated Consumer - Declaration Form for Multi-Unit Premises
- Request a Locate
Smart Meters
- Introduction To Smart Meters
- Frequently Asked Questions
- Why a Smart Meter
- From The Meter To The Bill
- How To Read A Smart Meter
- Time Of Use Rates (TOU)
- Energy Saving Tips
- Smart House
- Links
News & Announcements
Power Conservation Programs
Energy Saving Tips
- Managing Your Electricity Use
- Ontario Gov't Energy Conservation Tips
- Shopping for Electricity
- Shopping for Electric Appliances
- Electrical Heating Tips
- Home Energy Audit
Developer, Consultant and Contractor Information
- Information for Contractors
- Bulk Metered Residential
- Underground Distribution Drawings
- Power Factor Information
St. Thomas Energy Inc.
News & Announcements
Notice of Application and Hearing for an Electricity Distribution Rate Change
St. Thomas Energy Inc. (“St. Thomas”) has applied to the Ontario Energy Board (the “Board”) for permission to decrease its delivery charges beginning May 1, 2012. The application was filed on October 28, 2011 under section 78 of the Ontario Energy Board Act, 1998, S.O. 1998, c.15 (Schedule B), under the Board’s guidelines for 3rd Generation Incentive Regulation Mechanism which provides for a mechanistic and formulaic adjustment to distribution rates between cost of service applications.
St. Thomas’ application also includes a request to recover the impact of lost revenues associated with various conservation initiatives and the disposition of account 1562.
The Board has assigned the application File No. EB-2011-0196. The Board’s decision on this application may have an effect on all of St.Thomas’ customers.
The complete notice and application are available as PDF documents.
November 1st, 2011 Time of Use Rates
Ontario is introducing new Time-of-Use rates to help smooth "peak demand". With rates based on off-peak, mid-peak and on-peak periods, you can now decide when & how to best use your electricity. So if, for example, you run your dishwasher and laundry after 7 pm and on weekends (off-peak) you'll pay a lower rate. "Off-peak" use will also reduce the strain on our system and help the environment by reducing the need to build excess electricity plants and transmission towers. For more information visit http://www.ontario.ca/powersmarter or call 519-631-5550.
The OEB sets electricity prices and Time-of-Use periods for the province which may change every six months.
Time of Use Rates
Beginning with your October 2011 consumption period you will be billed on Time-Of-Use rates. This pricing will be reflected on all bills you receive beginning in November.
Time-of-use rates & periods are published and set by the Ontario Energy Board.
2011 Electricity Distribution Rate Changes for St. Thomas Energy Inc. announced by the Ontario Energy Board.
For more details, please see the news release.
Notice of Application and Hearing for an Electricity Distribution Rate Change
St.Thomas Energy Inc. (“St.Thomas”) filed a cost of service application with the Ontario Energy Board (the “Board”) on February 11, 2011 under section 78 of the Ontario Energy Board Act, 1998, S.O. 1998, c.15 (Schedule B), seeking approval for changes to the rates that St.Thomas charges for electricity distribution, to be effective May 1, 2011. The Board has assigned the application File No. EB-2010-0141. The Board’s decision on this application may have an effect on all of St.Thomas’ customers.
The complete notice and application are available as PDF documents.
Tree Trimming
St. Thomas Energy conducts a tree trimming program in and around the city through the winter months on a yearly cycle. Trees in the vicinity of power lines are trimmed to reduce the potential tree-related power interruptions and to protect the public from limbs contacting energized circuits. Never trim or climb on a tree that is in close vicinity to power lines. St. Thomas Energy has selected Davey Tree to conduct this year's trimming. The work will commence January 24, 2011 until March.
Customer Notice - 2011 Collection Policy Changes
We have recently changed our customer service and collection timelines and policy. Please review the notice for details.
We are now accepting online credit card bill payment!
You can now pay your bill online! Visit our Online Bill Payment information page for more details.
View your account information online!
You can access your account information, including current and past bills, usage information, payment history and more online at our My Account eCare site!
Peaksaver - White Rodgers 1F88 Thermostats - Safety Notice
A potential safety issue has been discovered with White Rodgers thermostats that were used for the Peaksaver program from 2007 to 2009. Please visit our Peaksaver page for more information.
Click here to find out why you should sign-up for peaksaver.
Make Power... and Money
Earn money by generating green electricity at your home or business and selling it to the grid
OEB Announces Summer RPP Electricity Rates
The Ontario Energy Board (OEB) announced electricity commodity rates for consumers on the Regulated Price Plan that will take effect May 1, 2009. If you purchase your electricity from a retailer, your bill will not be affected. These new rates have been reflected on our rates page.
Past announcements and news releases can be found on the Archives page.
