Customer Information
- My Account eCare
- Pay your bill online via credit card
- Electricity Rates
- Municipal Water Rates
- Payment Options
- Conditions of Service
- Service Agreement
- Reading Your Meter
- Submit Meter Reading Online
- Low-Income Eligibility Confirmation Form
- Low Volume Consumer or Designated Consumer - Declaration Form for Multi-Unit Premises
- Request a Locate
Smart Meters
- Introduction To Smart Meters
- Frequently Asked Questions
- Why a Smart Meter
- From The Meter To The Bill
- How To Read A Smart Meter
- Time Of Use Rates (TOU)
- Energy Saving Tips
- Smart House
- Links
News & Announcements
Power Conservation Programs
Energy Saving Tips
- Managing Your Electricity Use
- Ontario Gov't Energy Conservation Tips
- Shopping for Electricity
- Shopping for Electric Appliances
- Electrical Heating Tips
- Home Energy Audit
Developer, Consultant and Contractor Information
- Information for Contractors
- Bulk Metered Residential
- Underground Distribution Drawings
- Power Factor Information
St. Thomas Energy Inc.
Electricity Rates
The details on the current electricity usage charges, delivery charges, regulatory charges and other charges are listed in the Tariff (Schedule) of Rates & Charges.
Time-of-use rates are set and published by the Ontario Energy Board.
Interest at 1.5% will be applied to the outstanding balance if payment is made after the due date.
Metered electricity usage is adjusted through the use of a total loss factor (TLF) to account for losses realized for electricity delivered to and in the St. Thomas Energy Inc. distribution system.
Your St. Thomas Energy Inc. bill may include municipal water & sewer billing. For water and sewer billing inquiries, please contact St. Thomas Energy Services Inc. (519-631-5550 / contact@stesi.ca / www.stesi.ca). For all other water & sewer inquiries, please contact the water department of your municipality. The City of St. Thomas Environmental Services department can be contacted at 519-631-1680 x4221 or www.city.st-thomas.on.ca. The municipality of Central Elgin can be contacted at 519-631-4860 or www.centralelgin.org.
Your bill also may include charges for water heater rentals and sentinel light rentals. Those services are provided by St. Thomas Energy Services Inc.
