Customer Information
- My Account eCare
- Pay your bill online via credit card
- Electricity Rates
- Municipal Water Rates
- Payment Options
- Conditions of Service
- Service Agreement
- Reading Your Meter
- Submit Meter Reading Online
- Low-Income Eligibility Confirmation Form
- Low Volume Consumer or Designated Consumer - Declaration Form for Multi-Unit Premises
- Request a Locate
Smart Meters
- Introduction To Smart Meters
- Frequently Asked Questions
- Why a Smart Meter
- From The Meter To The Bill
- How To Read A Smart Meter
- Time Of Use Rates (TOU)
- Energy Saving Tips
- Smart House
- Links
News & Announcements
Power Conservation Programs
Energy Saving Tips
- Managing Your Electricity Use
- Ontario Gov't Energy Conservation Tips
- Shopping for Electricity
- Shopping for Electric Appliances
- Electrical Heating Tips
- Home Energy Audit
Developer, Consultant and Contractor Information
- Information for Contractors
- Bulk Metered Residential
- Underground Distribution Drawings
- Power Factor Information
St. Thomas Energy Inc.
Conditions of Service
The Distribution System Code (DSC) requires that every Distributor produce its own “Conditions of Service” document. The purpose of this document is to provide a means for communicating the types and level of service available to the Customers within St. Thomas Energy Inc.’s service area. The Distribution System Code requires that the Conditions of Service be readily available for review by the general public.
- download our Conditions of Service (v1.2 revised July 12, 2007)
