Payment & Billing

Convenience and service are hallmarks of our customer service philosophy at St. Thomas Energy Inc. As a result, we offer a variety of ways to make sure your payment is processed promptly. If you have any questions, you can reach our Customer Service Centre at 519 631-5550, Monday to Friday from 8:30am to 4:30pm or email contact@sttenergy.com

Important Information on Fee-Based Credit Card Payments

Recently, St. Thomas Energy Inc. was notified that after March 31st, 2014 Visa Canada will disallow any credit card processing company in Canada from charging a convenience fee on Visa transactions. This means that, after March 31st, 2014, MasterCard will be the only credit card accepted by Paymentus (our third party provider) for payment of your St. Thomas Energy Inc. bill.

Those wishing to make a payment using MasterCard can continue to do so using our third party provider Paymentus' web-based payment system located on our website or by calling 1-866-418-0576. Payments will include a non-refundable fee. This fee is paid to the card processing agency, not St. Thomas Energy Inc..

Payment Methods:

Automatic Pre-Authorization Payment Plan

Our automatic payment plan means you never have to worry again about forgetting to pay your bill and being faced with missed or late payment again.

Print and complete this form to enroll in this plan. Return the completed form to us by FAX to 519-631-4771 or mail to P.O. Box 460, St. Thomas, ON N5P 3V2

Phone

To pay by credit card, dial:
1-866-418-0576

Be sure to have your payment information including; account number, credit card details and payment amount with you when you call. A service fee of $3.95 will be applied to each payment increment of $200. Please note that St. Thomas Energy Inc. does not retain any portion of the service fee.

Mail

Please mail cheques to:
St. Thomas Energy Inc.
P.O. Box 460, 135 Edward Street
St. Thomas, ON N5P 3V2

Please include your account name and number along with the cheque.
For your own security, do not mail cash payments.

In Person

We accept the following forms of payment, debit, cash, cheque, and money order all forms, Monday to Friday from 8:30am to 4:30pm (excluding holidays) at our office.

135 Edward Street
St. Thomas, ON N5P 4A8

Cheque-only drop box location:
* 135 Edward St., St. Thomas

(Drop box location is available 24 hours a day, 7 days a week.)
For your own security, do not put cash payments in drop box.

Online

Our Customer | Connect system provides customers with the opportunity to view account balances,payments and to update accounts 24-hours a day.

Sign-Up for Customer Connect »
Login to your account »

Pay Now With Credit Card »

St. Thomas Energy Inc. provides a Credit Card payment system powered by Paymentus Corporation. Paymentus accepts Master Card on line payments. For each payment you will receive a confirmation number and we will receive an instant notification of your payment and will post it to your account next business day. Please note that Paymentus charges a service fee for using this payment method. Beginning June 1st, 2013 a fee of $3.95 will be applied for each payment increment of $200. St. Thomas Energy Inc. does not retain any portion of the service fee.